Return Policy

OUR RETURN PROCESS (updated March 4, 2024)
Thank you for your purchase. We hope you are happy with your purchase here at Courageous Pet Supply. Please see below for more information on our return policy.
RETURNS
All returns must be requested within twenty (20) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return shipping costs and a 20% restocking fee will be deducted from your refund on all returns due to buyer's remorse.  

If the return is a result of a defect, damage in transit, or a shipping error on our part your return shipping cost and restocking fee is waived, and original shipping charges will be fully refunded. 
RETURN PROCESS
  •  Open the order that has the item(s) you want to request a replacement or refund for.
  • In your order confirmation email click on the order link to quickly find the order this works for both guest orders and account holders.
  • If you have an account with us log into your account open order history, select the order to view.  
  • Locate the Request a Replacement or Refund button at the bottom of the order. Click on it and start your request.

  •   Request Authorization Action: 
  1.        Return or Replace Item
  2.        Refund to Payment Method Used
  3.        Refund As A Store Credit
  •  Reason: what is the reason for the request?
  •  Additional block please include any further details or information that you think would be informative in the process
  •  Email notifications will be sent for every update and step in the process
  •  Damaged product please include pictures of the item. Do not discard the item or return item until further update.
  •  For additional information on the manufacturer's warranty for a specific product, please contact the manufacturer directly for assistance. 
  • Once we have approved your return we will either credit your card, issue a store credit or if you need to return the item see the information below for shipping.
Courageous Pet Supply
Attn: Returns
RA No.
42041 Cypress Parkway
Suite 4 PMB 223
Babcock Ranch, FL 33982
United States
Please note: you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Please allow at least thirty (30) days after we receive your item to process your return or exchange.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
DEFECT OR DAMAGED ITEMS
Please contact us using the Request for Return button in your order information for a defect or damaged items.  Please do not ship products back to us, we will provide shipping labels and replacements promptly. 
EXCEPTIONS
The following items cannot be returned or exchanged:
     ●      Sale, Special order items, seasonal, holiday, measured to custom size products
RESTOCK FEE
     ●     A 20% restocking fee will be charged for all returns.
     ●     NO restocking fee for damaged or missing part or incorrect item you originally ordered  
     ●     Sale items are FINAL SALE and cannot be returned.
MANUFACTURER WARRANTY
Most products include a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, please contact the manufacturer directly for assistance.
QUESTIONS
If you have questions concerning our return policy, please contact us at:
Courageous Pet Supply
(239) 299-0487
help@courageouspetsupply.com